Refund Policy

1. Interpretation & Definitions

1.1 Interpretation

This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services provided by Redwebix. By engaging our services, you agree to this policy in its entirety. This policy ensures clarity, fairness, and professionalism in handling refund requests.

1.2 Definitions

• Company: Refers to Redwebix, a provider of development and digital marketing services.
• Client/Customer: The individual or business entity that engages Redwebix for its services.
• Project Onboarding: The stage at which a client’s project has been officially started, including but not limited to team assigning, project group creation, research, planning, design, development, or digital marketing execution.
• Project Agreement: A formal agreement or contract outlining the scope, deliverables, and terms of service agreed upon by both parties.
• Refund: The amount returned to the client if they are eligible under this policy.
• Original Payment Method: The payment method used by the client to make the initial transaction.

2. Refund Eligibility

Due to the nature of our business, we follow a strict no-refund policy once the project has been onboarded. However, exceptions may apply under the following circumstances:

• Project Delays Due to Team Negligence: If Redwebix fails to meet agreed-upon deadlines due to internal issues and not due to client-side delays, a refund may be considered.
• Failure to Understand Client Requirements: If our team is unable to comprehend or execute the project as per the client’s provided instructions and agreed scope.
• Unprofessional Conduct: If the communication, deliverables, or approach of our team does not meet professional standards.
• Failure to Deliver Agreed Services: If Redwebix does not provide the services mentioned in the project agreement or fails to fulfill contractual obligations.

3. Refund Process

3.1 Refund for Non-Onboarded Projects

If the project has not yet been onboarded and the client requests a refund within 24 hours of making the payment, a 100% refund will be issued. Requests made after this timeframe will not be considered.

3.2 Refund for Eligible Cases

If the client qualifies for a refund based on the conditions mentioned above, the following process will apply:

1. The client must submit a refund request via email at contact@redwebix.com or call +91 8929293254 with all necessary details, including the reason for the refund, project agreement reference, and proof of issue.
2. Our team will review the request and respond within 5 business days to confirm eligibility.
3. If approved, the refund will be processed within 7-10 business days to the original payment method.
4. If the client wishes to receive the refund via a different payment method, they must inform us in writing. Additional processing time may apply.

4. Non-Refundable Cases

The following scenarios are not eligible for a refund:

• Change of Mind: If the client decides to cancel the project after onboarding due to personal or business reasons.
• Incomplete Information from Client: If project delays or issues arise due to a lack of necessary input, feedback, or resources from the client.
• Third-Party Delays or Issues: If the delay or problem is caused by third-party software, hosting services, or other external factors beyond Redwebix’s control.
• Work Already Delivered: If the project has been completed or services have been provided as per the agreement.
• Minor Issues: Minor revisions, adjustments, or dissatisfaction with subjective aspects like design or content that are not specified in the contract.

5. Dispute Resolution

If the client disagrees with our decision regarding a refund request, they may contact our customer support team to further discuss their concerns. Redwebix aims to resolve disputes amicably and professionally.